Privacy policy

1. Who is responsible?

Belastinghulp Zaanstad is a small, local tax initiative that started in 2026 in the Zaanstad municipality. We work by appointment at your home and do not have a physical office address. We are not (yet) registered with the Dutch Chamber of Commerce (KvK); as soon as we are, we will list the registration number on this page.

Data controller: Belastinghulp Zaanstad
Service area: Zaanstad municipality and surrounding villages
E-mail: info@belastinghulpzaanstad.nl

2. Which data do we process?

a. Data you give us yourself. When you contact us or become a client, we process the data you provide, such as your name, phone number, e-mail address and — for carrying out your tax return or benefit application — the tax and financial details required for it (for example annual statements, WOZ value, income and housing details).

b. Data collected automatically. If you visit our website and give consent for statistics, we collect anonymous or anonymised usage data via Google Analytics and Microsoft Clarity (such as pages visited, device type, browser and a shortened IP address). Without consent, no cookies are placed for this.

3. Why and on what legal basis?

• Delivering our service (tax return, preliminary refund, benefits, WOZ objection, tax waiver) — basis: performance of our agreement with you.
• Staying in touch in response to your question — basis: your request / legitimate interest.
• Legal obligations, for example a retention obligation — basis: legal obligation.
• Improving the website through statistics — basis: your consent (which you can always withdraw).

4. Cookies and statistics

We do not place advertising cookies ourselves. We do use, only with your consent, two statistics services:

• Google Analytics 4 — for anonymous visitor statistics. We have set up Google Consent Mode v2: as long as you have not given consent, no analytics cookies are placed.
• Microsoft Clarity — for aggregated insight into how pages are used. This is only loaded after you click "Accept".

You can change or withdraw your choice at any time:

Change cookie preferences

5. Sharing with others

We never sell your data. We only share it when needed for the service or legally required:

• With the Dutch Tax Authority / Benefits office when we file a return or application on your behalf.
• With Google and Microsoft as processors of the statistics services above — only after your consent.
• If you contact us via WhatsApp, that message runs through Meta/WhatsApp, under their own terms.

6. How long do we keep data?

We do not keep your data longer than necessary. Tax and administrative data are kept for as long as the statutory retention period applies (generally seven years). Statistics data are processed within the retention periods of Google and Microsoft. Contact details are deleted when they are no longer needed.

7. Your rights

You have the right to access, correct or delete your data, and to object to or request restriction of the processing. You can also withdraw consent at any time. Send your request to info@belastinghulpzaanstad.nl; we will respond as soon as possible. If you disagree with how we handle your data, you can lodge a complaint with the Dutch Data Protection Authority.

8. Security

We handle your data with care and take appropriate measures to protect it against loss or unauthorised access. We process no more data than necessary for the service you use.

9. Changes

This privacy policy may change, for example when we register with the Chamber of Commerce or offer new services. The current version is always on this page, with the date of the last change at the top.

Questions about your privacy? Feel free to e-mail info@belastinghulpzaanstad.nl.